In these recessionary times every bit of energy that your company expends needs to transform into valuable results. Twitter has the potential to open the door to dozens, hundreds or thousands of valuable contacts depending on what your company has time to manage. We’ve looked at hundreds of comments from professionals and simplified practices they used that have turned them into power networkers rather than sideline observers on one of the fastest growing social networks on the internet.
Most Of What You Do Offline For Great Networking Will Work On twitter
The easiest way to make progress is to remove the perspective that Twitter is a cryptic community because of its short note communication method. Instead adopt the perspective thousands of successful professionals have taken, ‘twitter is just a simplified means for networking’. What many have achieved is a supercharged system of building new relationships by transferring best practice networking to their online efforts.
Feel free to add your comments at the bottom of this article on what’s worked for you. It’s a great way to make a good impression and meet new contacts.
By following a few professional networking standards and a few twitter cultural norms you could be on your way to turning twitter time into an extensive gold mine of unlimited opportunities.
1) Dress Your Best – that’s right, image does count. Just as they say people will make their first judgement on who you are and what they expect from you in the first 20 – 60 seconds, twitter is no different. Think of every tweet you make as a reflection of the image you want to convey: you never know who is in the room watching. That image should be consistent with your company’s offline culture and brand’s personality.
2) Do Your Research On Who You Want To Know – one of the top themes professionals that get results have in common is, they put time into selecting who they want to follow, do their research on past tweets, check out their blog, website, online profiles, other social media profiles and began to interact in a meaningful way. This really is the same approach you would take as best practice when you want to meet another professional offline for the purpose of nurturing a relationship.
3) Decide On How Much Time A Week – twitter can become a time gobbling monster because of endless fascinating industry updates, gossip, and countless links to resources. Decide exactly how much time you will allocate to this channel and how many people you want to correspond with and stick to the plan. Twitter can tempt you to waste time if you’re not careful.
4) Break The Ice By Being Personable - Direct Message (DM) a new contact on a particular tweet you found valuable to get their attention. After exchanging a few direct messages, comment on their tweet in public. Some hardcore twitterers take offence to a new contact ‘trying too hard’ and just replying to their tweet in public where their followers can see your response. If the new contact feels offended they won’t hesitate to unfollow and block you. This is no different than offline practices of slowly winning your way into a new crowd and endearing yourself over the long term.
5) Build Rapport But Don’t Over Do It – no one likes someone who comes on too strong, too cocky, too superior, a know it all or too persistent. You may have something great to say but count to ten, take a deep breath, stand-up, walk away from your keyboard, come back and see if something you’re excited about sharing will sound right to others. If you get it wrong you’ll usually notice a number of followers that leave you. Simply be a modest and helpful professional and you’ll win respect, interest, curiosity and the possibility to transform tweets into real relationships.
6) Be Transparent – you hear this term over and over in social media. If you have an agenda, let that agenda show (keeping in mind all the other tips noted) be obvious through the consistency of your tweets. If you really want sales and new customers, include regular tweets about what you’re doing and what you want from your followers. The fastest way to get black listed is to appear charming and helpful and then turn into a power closer. Find a middle ground.
7) “You Can’t Take It Back” – never say things you’ll regret or can’t take back. You can undelete a tweet but hundreds or thousands may have seen it before you can. Or worse, search engine tracking or third party twitter applications may have randomly picked that comment and will hold it in their records for weeks as a search result on your twitter profile. These can’t be deleted!
8) Be A Giver Not A Taker – build a true and endearing relationship by helping others find and get what they want. To turn this into a valuable business relationship, know who you’re creating a new relationship with and why. One of the golden rules of networking is, “pay it forward”. Do keep in mind your boundaries so you don’t spend too much time helping. Give yourself a time budget and stick to it. Change approaches regularly to see what stirs the best response in the new relationship. Do be consistent over the long term, trust is what you’re building and that doesn’t happen over night.
9) Take A Long Term Perspective – be patient above all else. There are stories of companies that have gained clients within weeks or days. However there are many more that got their results after several months work. If you try too hard too fast you’ll be frustrated. Pace yourself, your time budget, and focus on quality not quantity. Twitter does yield real contacts and business but it takes patience.
10) Advertise You’re On Twitter – prospective customers and contacts may not know you’re on twitter. Put your address on your website, all marketing material, emails contacts, anywhere that makes sense. This is the easiest way to grow your database without killing yourself looking for new contacts all the time. Do check who’s new and following you and work at building personal relationship with your contacts versus looking for new ones. There are reasons why someone would care to take the time to hear what you have to say, find out why over time.
11) Always Mind Your Manners – just like in person, never share personal information you wouldn’t share with a totally brand new acquaintance. Keep in mind, your group will eventually grow whether that means 50, 500 or 5,000 followers. People like people for particular reasons. Good ongoing manners will assure that professionals will be more interested in you, respect your opinion and be willing to open the door for one-on-one discussions if you have a respectable style.
12) Have Goals For Contacts And Conversion – like any sales model there will be a ratio of activity that produces results and a trend emerges over weeks and months. It’s not unusual in offline networking that it’s 1 contact in 20 that becomes a new client (or some other ratio). Pay attention and work the model and the mystique of what twitter can do for your business will disappear as you realize twitter is a great arena for free and unlimited networking.



You are awesome at what you do, thanks!
Posted by: Erin Al-Mehairi | April 24, 2009 at 01:57 PM
Some great tips. Thanks. Still new on Twitter but learning a lot.
Posted by: Adam | April 17, 2009 at 10:06 AM
I really like your advice on taking a long term perspective. It's hard to explain to clients that eventhough Twitter is instant they may not see results right away.
Posted by: Janice Arnoldi | April 10, 2009 at 11:15 AM
I've read alot of different articles on how to use Twitter for networking. This I think is one of the best I've seen. Great tips thanks for sharing :)
Posted by: deb frawley | April 10, 2009 at 11:12 AM
I just started using Twitter by chance for networking. I was on the Idealist site and saw an ad for another group that took me to Twitter. I have had some good responses from people who want to help..so I have to say thank you Twitter. It's great to know in this economy that people genuinely want to help others! Keep up the good work and we can all learn from each other!!
Posted by: Maria Bergheim | April 08, 2009 at 01:09 PM
I've been following most of your posts and they are truly excellent. Your advice, knowledge and research are a real bonus to those of us - like me - who are just launching ourselves on this remarkable digital journey. I'm 63 years old and thrilled to have access to such amazing tools. Of course, time is the issue and already, the amount of time I've spent trying to launch a product via Twitter and other digital platforms is enormous - literally, hundreds of hours. So far, I've not had great feedback, but it's early days yet. The interest group I am targeting (human rights) has over a million members - impossible to scope out each person! So while numbers are to our advantage, they are also a drawback when you are a single individual without staff trying to follow best practices and actually generate some business.
Thanks for your tips - I will continue to follow!
Posted by: Kenny Mann | April 06, 2009 at 02:03 PM
These are excellent tips. I'd like to add to these with an article I wrote for eMarketing & Commerce Magazine (now on my blog)
http://gilbertdirectmarketing.wordpress.com/2009/03/19/how-to-build-a-personal-and-business-following-on-twitter/
Hope this adds to the "conversation".
Regards,
Jim Gilbert
Posted by: jim Gilbert | April 04, 2009 at 09:11 PM
Thank you for the helpful tips. I'm new to social networking.
Posted by: Judy Barnett | April 03, 2009 at 06:41 PM
This is a great summary of how to use Twitter and consistently project one's best image. I learned a lot.
Posted by: Horace Young | April 03, 2009 at 06:03 PM
Yes some good tips there. I find the search facility on Twitter an excellent means of finding useful people to follow. To get the best out of Twitter it is just as important to follow the correct people as to be followed by the correct people.
Posted by: Carl Roughsedge | April 03, 2009 at 12:20 PM
Hi
I have just started using Twitter as a tool.
Glad tips!
Posted by: Desmond | April 02, 2009 at 11:23 PM
Andrew,
Still relatively new to Twitter with about 500 friends; always looking for new tips to make it more aligned with my business. Linked In and Facebook have generated more connections for me so far... Thanks for the info!
Becky Regan
www.ReganHR.com
http://twitter.com/BeckyRegan
Posted by: Becky Regan | April 02, 2009 at 04:43 PM
Great advice. Twitter and other social networking avenues are becomeing an important part of my marketing strategies and your advice is very helpful.
Posted by: Ina | April 02, 2009 at 01:41 PM
Just starting to track business use of social media and this was a helpful perspective. Thank you.
Posted by: Gary Kahn | April 02, 2009 at 12:25 PM
Great article. Twitter IS the public domain and you remind us all to remember that!
From my perspective, I use Twitter to spotlight interesting information. The selfish part is that I focus my lens on "Repositioning"
and all topics related to helping management grow their business.
I truly try to add value and only really follow people that will do that for me.
Best
Ian
Posted by: Ian Smith | April 02, 2009 at 11:48 AM
I like the idea of posting, then walking away. we should all do that more often with any written communications. No need to be in a hurry....
Posted by: Barbara | April 02, 2009 at 10:44 AM
I'm new to Twitter and I found your information very valuable. Thanks.
Patrick Downton
Freelance Designer
info@patrickdownton.com
www.patrickdownton.com
Posted by: Patrick Downton | April 02, 2009 at 10:16 AM
Great article Andrew. I'm on Twitter but haven't quite grasped how it's going to help me, so your ideas and comments are a huge help - Thank You! http://twitter.com/fayehollands
Posted by: Faye | April 01, 2009 at 06:03 PM
I just wanted to say thank you for all the information that you have on how to market your stuff on twitter. I will be using this useful information on here to help my business grow.
Thank you so much.
Posted by: Melissa Ingram-Scheeringa | April 01, 2009 at 05:11 PM
I found your article very informative, specifically the part about Direct Messaging new contacts. I wasn't aware this was an issue and will be sure to side-step this landmine.
Thanks.
Posted by: Dixiana Rodriguez | April 01, 2009 at 03:54 PM
Needed the information! I actually was formulating what was the best way to use twitter. You saved me the time of thinking it through!
Posted by: shirley smith | April 01, 2009 at 12:58 PM
I really enjoyed your article. It was very informative and it just made a lot of sense.
Thank you.
Posted by: Maura Elosegui | April 01, 2009 at 11:45 AM
The golden rule, as it were, is everything in moderation. It is so easy to abuse Twitter that you really ought to think twice before you send your message (whether to the goup or to an individual). Heather's post is spot-on about the fact that social media is not defined as "let's talk about me."
Posted by: Brad Carr | April 01, 2009 at 11:01 AM
I agree... For so long now, I have been saying to make sure you're listening to your audience if you want then to hear or give a hoot about your message. (reciprocate)
With the economy being the way it is, I think people and businesses are too quick to get nervous and blast their message to everyone and anyone. This approach might get several clicks and impulse buys but in the long run people will not feel comfortable with a self serving company.
Social Media is that "social" and should be approached as you would a friend. If you are going to call a friend and strictly speak about yourself, soon they will not want to talk with you. Self serving marketing does not and will not work on the social media platform.
Posted by: Heather Kilcrease | April 01, 2009 at 10:19 AM